An apology is like a scalpel. If used correctly, it saves lives, loved ones and can cut away years of damage, but used incorrectly it swiftly severs the heart from the body PERMANENTLY.
Millions, if not billions of dollars have been paid in lawsuits that could have been saved with an effective apology.
There is a “formula” for an effective apology.
In many instances, this “formula” has proven to be the “turn around point” in healing a relationship.